Terms & Conditions

1. Membership & Registration

1.1 All players must complete the required registration process before attending sessions.

1.2 A parent or legal guardian must complete registration for all players under the age of 18.

1.3 All information provided must be accurate and kept up to date, including emergency contact details and medical information.

1.4 Soccer Hub reserves the right to refuse or cancel membership at its discretion where behaviour, conduct or non-payment is deemed unacceptable.

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2. Monthly Memberships & Payments

2.1 Soccer Hub operates on a monthly membership/subscription basis unless otherwise stated.

2.2 Membership payments must be paid in full and on time via the agreed payment method.

2.3 Membership fees secure the player’s place within the Academy programme and contribute towards staffing, facility hire, league fees, equipment, administration and operational costs.

2.4 Missed sessions are non-refundable and cannot be carried forward unless agreed by Soccer Hub in exceptional circumstances.

2.5 Soccer Hub reserves the right to amend pricing at any time. Reasonable notice will be provided where possible.

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3. Cancellation Policy & Notice Period

3.1 Soccer Hub requires a minimum of one full calendar month’s written notice to cancel any membership or subscription.

3.2 Cancellation requests must be submitted in writing via email or the official communication channel.

3.3 If a player leaves or withdraws part way through a month, no refund or partial refund will be issued for that month under any circumstances.

3.4 Failure to attend sessions does not constitute cancellation of membership.

3.5 Any unpaid fees remaining after cancellation notice may still be due and recoverable.

 

4. Refund Policy

4.1 Soccer Hub does not offer refunds for:

• Missed sessions

• Holidays

• Illness/injury absences

• Voluntary withdrawal from the programme

• Mid-month cancellations

• Suspensions or removals due to misconduct

4.2 In exceptional circumstances, Soccer Hub may offer credits or alternatives entirely at its discretion.

4.3 Holiday camps, events, training days and specialist sessions are non-refundable unless cancelled by Soccer Hub.

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5. Training, Fixtures & Player Selection

5.1 Attendance at Soccer Hub does not guarantee selection for teams, matches, tournaments, showcase events or development opportunities.

5.2 Player selection is based on multiple factors including:

• Ability

• Attitude

• Effort

• Behaviour

• Attendance

• Commitment

• Team balance

• Development suitability

5.3 Soccer Hub reserves the right to move players between groups where appropriate for development purposes.

5.4 Decisions made by Academy staff regarding player placement and selection are final.

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6. Behaviour & Conduct

6.1 Players, parents and spectators are expected to conduct themselves respectfully at all times.

6.2 Abuse, aggression, bullying, intimidation, discrimination or disruptive behaviour towards staff, players, officials or other parents will not be tolerated.

6.3 Persistent negativity, undermining behaviour, social media abuse or actions deemed damaging to the Academy environment may result in removal from the programme.

6.4 Parents and spectators must not coach from the sidelines during sessions or fixtures unless invited to do so by Academy staff.

6.5 Soccer Hub reserves the right to suspend or terminate membership without refund where behaviour falls below expected standards.

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7. Attendance & Commitment

7.1 Players are expected to arrive on time, prepared correctly and ready to train.

7.2 Players should wear appropriate football clothing, footwear and shin pads where required.

7.3 Where players are selected for advanced or league programmes, Soccer Hub may require minimum attendance expectations to maintain squad standards and commitment levels.

 

8. Medical & Health Information

8.1 Parents/guardians must disclose any medical conditions, injuries, allergies or additional needs during registration.

8.2 Soccer Hub must be informed immediately of any changes to medical information.

8.3 Players attend and participate at their own risk.

8.4 Soccer Hub staff will take reasonable care but cannot accept responsibility for injuries sustained during football activities unless caused by proven negligence.

 

9. Photography, Video & Media

9.1 Soccer Hub may capture photographs and videos during sessions, fixtures, events and camps for:

• Coaching analysis

• Social media

• Marketing

• Website content

• Promotional materials

9.2 By registering, parents/guardians consent to the reasonable use of such media unless written notice is provided requesting otherwise.

 

10. Personal Property

10.1 Players are responsible for their own belongings.

10.2 Soccer Hub accepts no responsibility for lost, stolen or damaged items.

 

11. Weather & Session Cancellations

11.1 Sessions may occasionally be cancelled due to:

• Extreme weather

• Unsafe conditions

• Facility issues

• Circumstances outside of Soccer Hub’s control

11.2 Where possible, alternative arrangements or communication will be provided, however refunds are not guaranteed for cancelled sessions.

 

12. Insurance & Liability

12.1 Soccer Hub maintains appropriate public liability insurance.

12.2 Parents/guardians acknowledge that football is a physical sport involving inherent risks of injury.

12.3 Soccer Hub shall not be liable for:

• Injury sustained during normal participation

• Loss of earnings

• Indirect or consequential losses

• Damage or theft of personal property

except where required by law.

 

13. Safeguarding & Welfare

13.1 Soccer Hub is committed to safeguarding and promoting the welfare of children.

13.2 Any safeguarding concerns should be reported directly to Academy management immediately.

13.3 Parents/guardians consent to appropriate emergency first aid treatment being administered where necessary.

 

14. Communication

14.1 Soccer Hub communicates primarily through the 360 player app, email and official Academy platforms.

14.2 It is the responsibility of parents/guardians to ensure contact details remain current.

14.3 Parents are expected to read communications relating to schedules, fixtures, payments and Academy updates.

 

15. Academy Brand & Reputation

15.1 Soccer Hub reserves the right to protect its reputation, staff, players and Academy environment.

15.2 Any actions deemed harmful to the Academy, including public defamation, online abuse, intentional disruption or attempts to destabilise teams or operations, may result in immediate removal from the programme.

 

16. Changes To Terms & Conditions

16.1 Soccer Hub reserves the right to amend these Terms & Conditions at any time.

16.2 Updated Terms & Conditions will become effective immediately upon publication or communication.

 

17. Agreement

By registering with Soccer Hub Academy LLP, all players and parents/guardians confirm they have read, understood and agreed to these Terms & Conditions.